If any of the products that you have ordered are not available, we will notify you of this and only deliver the products that are available.

If the delivery time of a product differs considerably from the aforementioned delivery time, we will notify our customers about this on the product’s page.

If a customer wishes to receive a product by a certain date, they must specify this request separately, e.g. when placing their order. We will try to take this wish into consideration if it is possible to do so.

Nopain.fi delivers products worldwide. All deliveries are made via the Finnish postal service Posti, Matkahuolto Oy and DHL, and, if necessary, with the help of their partners’ services.

Returns

All unused products that have been ordered from the nopain.fi online store can be exchanged or returned within 14 days of receiving the products.

The limitations to the right to return a product are specified in Chapter 6, Section 16 of the Consumer Protection Act.

In accordance with the EU Directive that entered into force on 1 June 2014, the customer must notify the seller of their intent to return a product in writing to [email protected] and receive confirmation for the return.

Product condition and return

When returning a product, it must be in flawless condition. Any product packaging should be opened with care. The products that are to be returned must be packaged in a way that they are not damaged during
transport. The product must be returned in its original packaging so that it is in good sales condition.

Return contact details

When returning a product, the customer must include their contact details and bank account number so that they can be refunded.

Remember to include all the documents that are related to your order in your return to speed up the returns process. If you paid for your purchase with a credit card, your card will be refunded. If you paid for your purchase with an online banking account, your account will be refunded.

The shipping costs of the return are paid for by the customer.

Deliveries broken during transport and complaints

Check the condition of the product as soon as you have received it. If the product hasbeen damaged during transport, notify us about the matter immediately and get in touch with our customer service department so that we can initiate any necessary further actions.

In case of any complaints, we ask that our customers immediately contact GreenACT Oy by email at [email protected] or by phone at +358 50 371 0000

Force majeure

GreenACT Oy is not responsible if the delivery of an order is prevented, hindered or delayed by a matter that is beyond GreenACT Oy’s control, such as a war, natural disaster, export or import ban, decision by an authority, general traffic disturbance or other similar activity that hinders or prevents GreenACT Oy from carrying out its operations.