Shipping and payments
We ship worldwide. If you have any questions of international shipping or payments, dont hesitate to contact us via our webstore’s chat or sales(at)nopain.fi.
Shipping info, Europe
Shipping info, Finland
Matkahuolto quickly transports your order to the nearest pick-up point. More than 3,000 pick-up points, choose the one that suits you! The arrival notification will be sent via SMS. The pick-up points are e.g. K-markets, R-kiosks and other Matkahuolto parcel points, including vending machines.
Shipping time 1-2 working days, shipping cost 5,90 €. Free shipping for orders over 120 €.
Matkahuolto, home delivery
Matkahuolto will deliver the order to your door. You will be contacted before shipping to arrange a delivery time. Shipping time 1-4 business days. Shipping cost 7,90 €, free shipping for orders over 150 €.
The order will be delivered to your own local post office or pick-up point, where it can be picked up in 1-3 business days. Note! You can also choose a parcel post as a collection point. The arrival notification is sent as a text message. Shipping cost 5.90 €
Shipping info, rest of the world
All prices in nopain.fi webstore includes VAT 24%.
We offer most common payment methods. Payments in nopain.fi webstore are always safe and SSL-secured.
Klarna (invoice, online payment, split invoice)
Our payment methods are administered by Klarna (except PayPal). Klarna offers invoice in several countries. You can choose invoice with 14 days payment time or you can choose to split up the payment in incremental steps. For full information, please visit klarna.com.
Terms and conditions
If any of the products that you have ordered are not available, we will notify you of this and only deliver the products that are available.
If the delivery time of a product differs considerably from the aforementioned delivery time, we will notify our customers about this on the product’s page.
If a customer wishes to receive a product by a certain date, they must specify this request separately, e.g. when placing their order. We will try to take this wish into consideration if it is possible to do so.
Nopain.fi delivers products worldwide. All deliveries are made via the Finnish postal service Posti, Matkahuolto Oy and DHL, and, if necessary, with the help of their partners’ services.
All unused products that have been ordered from the nopain.fi online store can be exchanged or returned within 14 days of receiving the products.
The limitations to the right to return a product are specified in Chapter 6, Section 16 of the Consumer Protection Act.
In accordance with the EU Directive that entered into force on 1 June 2014, the customer must notify the seller of their intent to return a product in writing to [email protected] and receive confirmation for the return.
Product condition and return
When returning a product, it must be in flawless condition. Any product packaging should be opened with care. The products that are to be returned must be packaged in a way that they are not damaged during
transport. The product must be returned in its original packaging so that it is in good sales condition.
Return contact details
When returning a product, the customer must include their contact details and bank account number so that they can be refunded.
Remember to include all the documents that are related to your order in your return to speed up the returns process. If you paid for your purchase with a credit card, your card will be refunded. If you paid for your purchase with an online banking account, your account will be refunded.
The shipping costs of the return are paid for by the customer.
Deliveries broken during transport and complaints
Check the condition of the product as soon as you have received it. If the product hasbeen damaged during transport, notify us about the matter immediately and get in touch with our customer service department so that we can initiate any necessary further actions.
In case of any complaints, we ask that our customers immediately contact GreenACT Oy by email at [email protected] or by phone at +358 50 371 0000
GreenACT Oy is not responsible if the delivery of an order is prevented, hindered or delayed by a matter that is beyond GreenACT Oy’s control, such as a war, natural disaster, export or import ban, decision by an authority, general traffic disturbance or other similar activity that hinders or prevents GreenACT Oy from carrying out its operations.