Shipping and payments

We ship worldwide. If you have any questions of international shipping or payments, dont hesitate to contact us via our webstore’s chat or sales(at)nopain.fi.

Scroll down or choose option:

Shipping info, Europe

DHL express

DHL express is safe and fast delivery option. DHL delivers to EU and rest of the world.

Shipping time is 2-5 working days.

Shipping cost is 9,90 €. Free shipping to orders over 100 €.


 

UPS Home delivery

UPS is fast and safe delivery option. UPS always delivers yours order to your home.

UPS Home delivery shipping time: 2-5 working days.

Shipping cost: 14,90 €. Free shipping to orders over 150 €

Shipping info, Finland

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Matkahuolto, XXS-delivery

Matkahuolto quickly transports your order to the nearest pick-up point. More than 3,000 pick-up points, choose the one that suits you! The arrival notification will be sent via SMS. The pick-up points are e.g. K-markets, R-kiosks and other Matkahuolto parcel points, including vending machines.

Delivery time 1-2 working days, free delivery.


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Matkahuolto, lähellä-delivery

Matkahuolto quickly transports your order to the nearest pick-up point. More than 3,000 pick-up points, choose the one that suits you! The arrival notification will be sent via SMS. The pick-up points are e.g. K-markets, R-kiosks and other Matkahuolto parcel points, including vending machines.

Delivery time 1-2 working days, free delivery.


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Matkahuolto, home delivery

Matkahuolto will deliver the order to your door. You will be contacted before delivery to arrange a delivery time.

Delivery time 1-4 business days. Delivery is free for purchases over 100 euros, otherwise the delivery cost is 6,90 €.


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Post delivery

The order will be delivered to your own local post office or pick-up point, where it can be picked up in 1-3 business days. Note! You can also choose a parcel post as a collection point. The arrival notification is sent as a text message.

Delivery cost 4.90 €.


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DHL Express

DHL delivers delivery safely throughout Europe. Delivered to the front door. Delivery time 2-4 business days.

Delivery cost is 8,90 euros


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Pickup from showroom

You can pick up the products from: Mulontie 5, 80330 Reijola.

Please remember to agree on a pick-up time in advance by e-mail: [email protected] or by phone: +358 50 371 0000

Shipping info, Russia

Russia post home delivery

Post is safe and fast delivery option.

Shipping time is 5-10 working days. 

Shipping cost is 19,90 €. Free shipping to orders over 200 €.


 

UPS Home delivery

UPS is fast and safe delivery option. UPS always delivers yours order to your home.

UPS Home delivery shipping time: 3-7 working days.

Shipping cost: 14,90 €. Free shipping to orders over 200 €

Shipping info, rest of the world

UPS Home delivery

UPS is fast and safe delivery option. UPS always delivers yours order to your home.

UPS Home delivery shipping time: 5-10 working days.

Shipping cost: 24,90 €.

Payments

All prices in nopain.fi webstore includes VAT 24%.

We offer most common payment methods. Payments in nopain.fi webstore are always safe and SSL-secured. 

Payment methods:

Visa

Mastercard

American Express

Klarna (invoice, online payment, split invoice)

PayPal

Our payment methods are administered by Klarna (except PayPal). Klarna offers invoice in several countries. You can choose invoice with 14 days payment time or you can choose to split up the payment in incremental steps. For full information, please visit klarna.com.

Terms and conditions

If any of the products that you have ordered are not available, we will notify you of this and only deliver the products that are available.

If the delivery time of a product differs considerably from the aforementioned delivery time, we will notify our customers about this on the product’s page.

If a customer wishes to receive a product by a certain date, they must specify this request separately, e.g. when placing their order. We will try to take this wish into consideration if it is possible to do so.

Nopain.fi delivers products worldwide. All deliveries are made via the Finnish postal service Posti, Matkahuolto Oy and DHL, and, if necessary, with the help of their partners’ services.

 

Returns

All unused products that have been ordered from the nopain.fi online store can be exchanged or returned within 14 days of receiving the products.

The limitations to the right to return a product are specified in Chapter 6, Section 16 of the Consumer Protection Act.

In accordance with the EU Directive that entered into force on 1 June 2014, the customer must notify the seller of their intent to return a product in writing to [email protected] and receive confirmation for the return.

 

Product condition and return

When returning a product, it must be in flawless condition. Any product packaging should be opened with care. The products that are to be returned must be packaged in a way that they are not damaged during
transport. The product must be returned in its original packaging so that it is in good sales condition.

 

Return contact details

When returning a product, the customer must include their contact details and bank account number so that they can be refunded.

Remember to include all the documents that are related to your order in your return to speed up the returns process. If you paid for your purchase with a credit card, your card will be refunded. If you paid for your purchase with an online banking account, your account will be refunded.

The shipping costs of the return are paid for by the customer.

 

Deliveries broken during transport and complaints

Check the condition of the product as soon as you have received it. If the product hasbeen damaged during transport, notify us about the matter immediately and get in touch with our customer service department so that we can initiate any necessary further actions.

In case of any complaints, we ask that our customers immediately contact GreenACT Oy by email at [email protected] or by phone at +358 50 371 0000

 

Force majeure

GreenACT Oy is not responsible if the delivery of an order is prevented, hindered or delayed by a matter that is beyond GreenACT Oy’s control, such as a war, natural disaster, export or import ban, decision by an authority, general traffic disturbance or other similar activity that hinders or prevents NoPain Oy from carrying out its operations.